Our aim is to provide timely and accurate patient demographic, clinical and statistical data to facilitate an optimal level of patient care. 

The Medical Records Department has a number of internal and external customers including hospital staff, patients, solicitors, Ministry of Health, police and clinicians from other organisations. The provision of clinical and non-clinical information is one of the most common services we provide to our customers. This may include provision of statistical data, clinical notes (for medico-legal purposes and continuum of care) and Freedom of Information (FOI) requests.

The department provides a timely record retrieval service for hospital departments and external researchers. It is also responsible for maintaining the confidentiality and security of clinical records and information, ensuring timely retrieval and accuracy of clinical records, processing medico-legal correspondence in accordance with established protocols and coding of medical records.

Medical records are integrated, meaning that each patient has one record at the hospital, which contains inpatient notes, outpatient department notes and investigation data.